fals Privacy Policy

This page describes what we collect when you use fals and how we keep that data protected. We collect personal information only when necessary to operate our service, verify your identity, process payments, and comply with local law. We do not sell your data to third parties, and we limit access to your information to our staff and trusted service providers.

Our privacy practices apply to all users of fals, regardless of location. However, we recognize that data-protection laws vary by jurisdiction. If you are in a jurisdiction with specific data-protection rights, those rights apply to you. We describe your rights and our obligations in this policy.

This policy is effective immediately and applies to all accounts on fals. We may update this policy from time to time; we will notify you of material changes via email or by posting a notice on our website.

What Data We Collect on fals

We collect the following information when you use fals: your email address, full name, date of birth, phone number, and ID document details (ID number, document type, issue and expiry dates). We also collect your payment information (bank account or e-wallet details) when you deposit or withdraw. We collect your IP address, device type, and browser information automatically when you access fals.

We collect transaction history, including deposit and withdrawal amounts, dates, and payment methods. We also collect gameplay data, such as which games you play, how long you play, and your account balance. This data helps us detect fraud, resolve disputes, and improve our service.

Why we collect this data

We collect personal data for the following purposes: to verify your identity and comply with anti-money-laundering regulations, to process your deposits and withdrawals, to prevent fraud and unauthorized access, to respond to your support requests, and to improve our games and service. We also collect data to comply with legal obligations, such as tax reporting and law-enforcement requests.

We do not use your data for marketing purposes without your consent. We do not sell your data to third parties. We share your data only with service providers who help us operate fals (such as payment processors and hosting providers) and only when necessary to provide our service.

Data retention on fals

We retain your personal data for as long as your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes. We retain transaction records for at least five years to comply with financial regulations. We retain ID documents for at least three years after your last withdrawal. After this period, we delete or anonymize your data unless we are required by law to retain it longer.

If you request account deletion, we delete your personal data within 30 days, except where we are required by law to retain it. We may retain anonymized data indefinitely for statistical and analytical purposes.

How We Protect Your Data on fals

We use industry-standard encryption (TLS/SSL) to protect your data in transit. Your password is hashed using a secure algorithm and is never stored in plain text. We store your personal data on secure servers with restricted access. Only authorized fals staff can access your data, and only for legitimate business purposes.

We maintain physical, electronic, and procedural safeguards to protect your data. Our servers are located in secure data centers with 24/7 monitoring. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We require all staff to sign confidentiality agreements and undergo security training.

Third-party processors and data transfers

We use third-party service providers to help us operate fals. These providers include payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), hosting providers, and customer-support platforms. We share only the data necessary for these providers to perform their services. We require all providers to maintain the same level of data protection as we do.

Our servers may be located outside your jurisdiction. By using fals, you consent to your data being transferred to and processed in other countries. We ensure that any international data transfers comply with applicable data-protection laws.

Your Rights and Our Obligations on fals

You have the right to access your personal data and receive a copy of it. You have the right to correct inaccurate data. You have the right to request deletion of your data, subject to legal retention requirements. You have the right to object to certain uses of your data, such as marketing. You have the right to data portability — we can provide your data in a machine-readable format.

To exercise these rights, contact our support team with your request. We will respond within 30 days. If you are in a jurisdiction with specific data-protection laws (such as GDPR), those laws may grant you additional rights, and we will honor those rights.

Cookies and tracking on fals

We use cookies to remember your login information, preferences, and gameplay history. Cookies help us provide a personalized experience and detect fraud. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). You can disable cookies in your browser settings, but this may affect your ability to use fals.

We do not use cookies for tracking or profiling beyond what is necessary to operate fals. We do not share cookie data with third parties for marketing purposes. We do not use third-party analytics tools that track your behavior across other websites.

Contact and complaints on fals

If you have questions about our privacy practices or want to exercise your rights, contact our support team. We respond to all inquiries within 30 days. If you believe we have violated your privacy rights, you can file a complaint with our support team or with your local data-protection authority.

Our support team is available in English and local languages during business hours. You can reach us via email, live chat on our website, or through our mobile app. We maintain a record of all privacy inquiries and complaints and use this feedback to improve our practices.

• 1
  Request your dataAccess

  Contact our support team to request a copy of your personal data. We provide it in a machine-readable format within 30 days.

• 2
  Correct inaccurate informationUpdate

  If your personal data is incorrect, contact us to update it. We verify changes to ensure accuracy.

• 3
  Request deletionRemoval

  You can request deletion of your data, subject to legal retention requirements. We delete it within 30 days.

• 4
  File a complaintDispute

  If you believe we have violated your privacy rights, file a complaint with our support team or your local data-protection authority.

Regional Considerations and Legal Compliance

Our privacy practices comply with applicable data-protection laws in Indonesia and other jurisdictions where we operate. We recognize that users in Jakarta, Surabaya, Bandung, Medan, and Semarang may have different legal protections. We apply the strongest protections available in your jurisdiction.

We comply with requests from law-enforcement authorities and government agencies when required by law. We disclose user data only when we receive a valid legal request, such as a court order or subpoena. We notify users of such requests unless we are legally prohibited from doing so.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or by posting a notice on our website. Your continued use of fals after such changes constitutes your acceptance of the updated policy.

We encourage you to review this policy regularly to stay informed about how we protect your data. If you have questions or concerns about our privacy practices, contact our support team at any time.

Summary: Your Privacy on fals

We at fals collect personal data only when necessary to operate our service, verify your identity, process payments, and comply with law. We protect your data using encryption, secure storage, and restricted access. We do not sell your data to third parties, and we share it only with service providers who help us operate fals.

You have the right to access, correct, and delete your data. You have the right to object to certain uses of your data. You can exercise these rights by contacting our support team. We respond to all privacy inquiries within 30 days.

Our privacy practices comply with applicable data-protection laws. We maintain physical, electronic, and procedural safeguards to protect your data. If you have questions about our privacy practices or want to exercise your rights, contact our support team. We are available in English and local languages during business hours.