fals FAQ

To reset your password on fals, click the "Forgot password" link on the member login page. Enter your registered email address or username. We send a password-reset link to your email within a few minutes. Follow the link and create a new password. Your new password must be at least 8 characters and include uppercase, lowercase, numbers, and symbols.

If you do not receive the reset email, check your spam folder or contact our support team. We can verify your identity and help you regain access to your fals account. If you have lost access to your registered email, our support team can work with you using your mobile number and identity verification.

No. Each user may hold only one active account on fals. Opening multiple accounts under the same identity or shared device is against our terms of service and may result in account suspension or closure.

If you have created duplicate accounts by mistake, contact our support team immediately. We can help you close the extra account and consolidate your balance. If you suspect someone else has opened an account in your name, report this to us right away so we can secure your identity and investigate.

If your deposit does not credit to your fals account after a few minutes, the transaction may be stuck in processing or declined by your payment provider. First, check your bank or mobile wallet (DANA, e-wallet, mobile banking, local payment, online payment) to confirm whether the amount was deducted. If the payment was charged but did not arrive on fals, contact our support team with your transaction ID or reference number.

For withdrawals, if your request is under review longer than expected, this may indicate a verification hold or security check. Our team reviews withdrawals to prevent fraud. We typically process withdrawals within standard windows, but occasionally requests require additional KYC confirmation or account validation. Contact support to check the status and provide any missing documents if requested.

Yes. fals accepts deposits and withdrawals via e-wallet, mobile banking, local payment, and online payment through virtual account (VA) transfer. When you choose a bank option during deposit, we generate a unique VA code linked to your account. Transfer the exact amount to that VA, and your deposit credits within a few minutes after confirmation.

For withdrawals, we return funds to the same bank account that was used for your deposits (after KYC verification). fals also supports mobile wallets (e-wallet, mobile banking, local payment, online payment, e-wallet) and mobile banking for faster transactions. Choose the method that suits your region and preference.

fals offers sportsbook markets on major football leagues and tournaments: Liga 1 (Indonesia), Piala Indonesia, Piala AFF, Champions League, and Premier League. We also cover other sports including MotoGP and badminton. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile.

Our slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also offer live-dealer tables with blackjack, roulette, baccarat, and Dragon Tiger, hosted in multi-camera studios. Game and market availability may vary by region and time of day. Check your fals account for current listings and scheduled events.

fals from time to time offers promotional bonuses to new and existing members. The terms of any bonus are specific to that offer and are published on our promotions page when active. Typical terms include eligibility requirements (account age, registration region), wagering conditions, and expiry dates.

Bonus terms apply. All promotions are subject to our standard account rules and verification requirements. If you have a bonus active on your account and would like to understand its specific terms or withdrawal conditions, contact our support team. We explain the terms in plain language and help you track your progress.

We protect your personal data using industry-standard encryption and secure servers. Your account information, transaction history, and identity documents are stored securely and accessed only by authorized staff. We comply with applicable data-protection regulations and do not share your data with third parties without consent, except as required by law or to fulfill account services.

Your KYC documents (ID, proof of address) are kept confidential and used only for account verification and anti-money-laundering compliance. We may be required to disclose data to regulatory authorities or law enforcement if legally required. For details, read our privacy policy

Our fals support team responds in English and local languages during business hours. We serve users across Indonesia including Jakarta, Bandung, Medan, Semarang, and Surabaya. Contact us via live chat, email, or phone during standard support hours.

Response times vary depending on inquiry volume and complexity. Account issues, payment problems, and verification queries are typically handled within a few hours. For urgent security issues or account lockouts, priority support is available. If you need help outside business hours, you can leave a message and we will respond as soon as possible.